zZ
zantelle Z

1 reviews | Active since Jul 2017

29 Dec 2023, 19:24

Old Ribs and wings in coffee shop, mouldy pies on retail side.

Food *****s market Hillfox.

We are regular customers here. We have spoken numerous times to managers and staff in the coffee shop about the lack of service and quality of food. We have been eating there for more than 6 years. However the quality of the food and the service had deteriorated greatly. Today was the last straw, our ribs were very dry and did not look fresh, as well as the chicken wings. Now only a few hours later we have running stomachs. Seems management are not interested is improving the quality of food or service. As it is only getting worse and worse.

Another note: the small pies on the retail side was full of mold, I made the staff aware, they removed only two of the affected containers and left the rest to be sold? Not good.

0
Replies (1)
Food Lovers Market
Food Lovers Market's reply03 Jan 2024, 10:08
Official
Hi Zantelle, 

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team