KS
Kim S

1 reviews | Active since Jan 2019

03 Jun 2019, 13:15

Now that is what customer service should be!

I complained about a product i was dissatisfied with to the customer care, the kitchen Manager of FLM, Parkmeadows Hillary arranged a replacement for me in a kind and caring way. I continued to shop and felt unwell.The lady that works at the spice and nut counter (Dora/Doreen) noticed I was struggling and came to my aid. She went and found a chair for me to sit on, offered me water and then kept her eye on me whilst attending to her clients. Once I felt more stable I went to pay for my shopping, this lady too saw I was not well and packed my purchases in the bags for me: all the while smiling. I want to commend both Hillary, Dora/Doreen and the cashier (who did not have a name tag on) for showing me what true customer service is! Thank you.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply03 Jun 2019, 13:53
Official
Dear  Kim,
 
We would like to thank you for taking the time to post your compliment about the great service you received from the Bruma Store.

We can assure you that all compliments received are highly valued by the stores and staff. We have forwarded your comments on to the relevant parties who I’m sure will be very happy to receive them. 
 
Kind Regards, 
The Food *****s Market Customer Care Team