JV
Junita V

1 reviews | Active since Jun 2018

21 Aug 2023, 11:38

No customer service Food *****s Willowbridge

Bad experience - NO CUSTOMER SERVICE, I personally think the cashier do not even know what the word customer service mean. No greeting from her side. I had to pack my shopping in the bag myself. My sister purchase for the amount of =- R1000, she looked at me when I hand her the bags as if she expected me the customer to put the merchandise in the bags. When she realize, I'm not going to do it she did'nt pack the merchandise neat in the bag she put everything together, meat and cleaning merchandise together -I had to ask her for a plastic bag (roll Bag) to put the jik in. She was looking at the other cashiers to see if they going to assist the other customers. The store was quiet, it was 10 O’clock, I wonder what happen and the service the customers receive when the store is busy. When we got home, we realize one of the cucumbers where off, If she did her job she would have pick up the cucumber are off and would have replace it. We had to through it away when we got home. I will never shop there again and I will make sure my family and friends will do their shopping somewhere else.

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Replies (2)
Food Lovers Market
Food Lovers Market's reply21 Aug 2023, 16:30
Official
Hi Junita, 

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team
Food Lovers Market
Food Lovers Market's reply23 Aug 2023, 13:23
Official
Hi Juanita Thank you for taking the time to review our Food *****'s Market. We appreciate your feedback. Please, could you email your contact details to *** so we may contact you regarding your visit. Kind Regards, Food *****'s Market