uS
umar S
1 reviews | Active since Aug 2013
04 Oct 2019, 14:10
Mouldy Raspberries for sale to consumers.
Hi so i went to the store this morning N1 city Food *****s to return the mouldy raspberries that was on their shelves for sale to consumers and to my disappointment those mouldy raspberries I bought was not the only ones their were more 9n the shelves and even with my complaint still nothing has been done they asked for my cell number but still waiting on a call from them and I received nothing for the inconvenience caused don't they understand that fuel is expensive vehicle maintenance is expensive and just the effort of my precious time as well all this and nothing from Food *****s market not even an apology from the manager I'm so DISAPPOINTED will not be shipping there again.
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Replies (4)uS
umar S's updateReviewer Update
05 Oct 2019, 08:01So I went to go exchange the raspberries and carefully checked the punnet but I can only see from the outside and this morning when I opened it there were a few mouldy ones inside again this is ridiculous I never had this kind of service at Balmoral I want this sorted out please or I will be forced to take it further.
uS
umar S's update05 Oct 2019, 08:01
Reviewer Update
So I went to go exchange the raspberries and carefully checked the punnet but I can only see from the outside and this morning when I opened it there were a few mouldy ones inside again this is ridiculous I never had this kind of service at Balmoral I want this sorted out please or I will be forced to take it further.
Food Lovers Market's replyOfficial
10 Oct 2019, 12:45Hi Umar,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.
Kind Regards,
The Food *****s Market Customer Care Team
Food Lovers Market's reply10 Oct 2019, 12:45
Official
Hi Umar,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.
Kind Regards,
The Food *****s Market Customer Care Team
uS
umar S's updateReviewer Update
11 Oct 2019, 14:04I must say I am very impressed as to how food *****s market handled this complaint after I went to the Consumer Ombudsman thank you for the shopping voucher of R200 that was a good gesture and I really appreciate it and thank you to all staff members and the store manager who assisted me Thank you Carmen you will definitely see me again so please be on your best behavior ???? please pass this message on to them thanks.
uS
umar S's update11 Oct 2019, 14:04
Reviewer Update
I must say I am very impressed as to how food *****s market handled this complaint after I went to the Consumer Ombudsman thank you for the shopping voucher of R200 that was a good gesture and I really appreciate it and thank you to all staff members and the store manager who assisted me Thank you Carmen you will definitely see me again so please be on your best behavior ???? please pass this message on to them thanks.
Food Lovers Market's replyOfficial
11 Oct 2019, 15:06Thank you Umar. We will inform the store.
Food Lovers Market's reply11 Oct 2019, 15:06
Official
Thank you Umar. We will inform the store.