1 reviews | Active since Jun 2016
MISTREATED
<p>On Sa****ay (04/06/16) at about 13h30 I went to Food *****s South Coast Mall as I work in the same mall for a Bank and usually do my fresh produce and meat grocery there. I had the small trolley with baskets. I paid for the things I bought and when the cashier asked if I needed a packet I politely said No I do not need it. I put the till slip on top of my small grocery. As I had stepped out going towards Game the white gentleman (Leslie) who is an employee of Food *****s who his name I was later told by another Food *****s employee stood infront of me looked at me then looked at the basket and then with so much attitude asked me if I had paid for these things?, so I said excuse me because I was still shocked and he repeated his question without even thinking about it. I said yes I paid why would I go out of the shop and by the tills side without paying? He then asked to see my till slip which by the way was very visible on top of my grocery, I then asked him why is he asking me these questions and he said because I do not have a packet, so I tried to explain that I don't usually buy a packet as I have a car and my parking is close by since I am a staff member at the mall but I do not think he even heard any of that as he just left me standing and still shocked at the audacity this man had. Food *****s Market opened in Shelly Beach last year and I have been using them ever since they opened and 80% of the time I do not buy the packets. How many other people leave the shop without the packets and are all of them subjected to the rudeness that man gave me? It was very embarrassing as people stopped and starred as if I was a ***** and he didn't even apologise. I work for a bank and I know about client service is all about and that man is not supposed to be dealing with customers. I must say he is not an Asset to Food *****s Market and I am extremenly disappointed by his behaviour. I am not going throw in a race card as I feel that he is just a rude person by nature and it had nothing to do with me being a young Black Woman.</p>
Dear Zanele
Thank you for bringing this matter to our attention.
We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.
Kind Regards,
The Food *****s Market Customer Care Team
Dear Zanele
Thank you for bringing this matter to our attention.
We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.
Kind Regards,
The Food *****s Market Customer Care Team
