Manager and staff same problem

Went to the food *****s in The Reef today my shopping experience was so great until I met with lerato lady tossing cold meat and Phillip the manager whom is intitled to eat.

Firstly from the front door 1 person of a staff complement of atleast 30 greeted me and it was the cashier.

Secondly you have to ask staff to move in order for you to do your shopping.

Bakery staff did not greet but great I got my seeded buns and politely passed to me. I ended going to the deli where I found Lerato whom did not greet, after taking this is the norm I asked for some sandwich ham at this time there was an employee entering the deli and going to the hydroboil where a fat conversion started regarding trending on the floor 🤔. Another added to the conversation behind me.

Anyway after taking my flying sandwich ham that was tossed to me and me saying you rude as there is no Hello, thank you good bye. I got a nice look like I'm confused.

Cashier was great calmed me down and offered to call the manager whom took a while to find (he was alone today, assume poor planning) . I must say I would also have offered the cashier a job within my chain.

So we got to Mr Phillip whom lacks customer service training and who I feelis to be blamed for this horror store. As his first words to me was I am entitled to eat when I asked him when last was he on the sales floor rather than the coffee shop who most probably contributed 2% of target. Then he uttered the following, I will check the camera and deal with the situation. Like I am a lair.

And after the I'm sorry I asked how will you report back to me how this was handled? I left the store without him even thinking asking for my details.

I'm not asking much but Can you teach the store customer service levels and less playtime on phones?

And for Phillip if 5 people stop buying R 500 per day in your store for the rest of the year, would you still have staff employed by January 2023?

I would rather buy from Boksburg or opizition before supporting this show running in the reef.