1 reviews | Active since Jul 2009
Made to pay R140.00 for accidentally breaking a bottle of Olive Oil
On Saturday, 22 October 2022, at around 12h00 -12h30 I went to Food *****s Market Sunward Park Lifestyle Centre to buy some groceries. While I was taking a 2 Litre bottle of Viniger, I accidentally knock down a bottle of 750 ml or 1 l of Olive Oil. The person who was managing that shelf, went an call the manager, the name of the manager is Earl Homes. Without even flinching, he said I should pay for the bottle. I indicated to him that it was an accident but he did not budge. I asked if this was the Food *****s Market Policy to make customers to pay for accidental breakages, he said "Food *****s Market - Sunward Park Lifestyle Centre is a franchise, the Head Office rules do not apply to them, they have their own set of rules". I had to pay R140.00, which was added as "Combo Edible 4" on the till slip. How did Earl Homes came to that amount, I do not know because the full price of the Olive Oil was R180.00. To my surprise Food *****s Market Sunward Park Lifestyle Centre has not display those rules or policy anywhere in the shop, it is just know by Earl Homes and his staff there. I am also aware of Consumer Protection Act that we have here in South Africa that protect us customers against such malpractices by retailer. I am bring this to your attention, so that you can address such behavior by your franchises, not to concoct rules as they go and break the laws of the country. I would appreciate it if you can get back to me with a favorable solution to this matter.
We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.
Thanks, The FLM Team
We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.
Thanks, The FLM Team
I would like to follow up on this complaint I made, I have not been contacted by anyone thus far.
I would like to follow up on this complaint I made, I have not been contacted by anyone thus far.
We are so sorry to read about this. We will follow up with your store ASAP
Thanks, The FLM Team
We are so sorry to read about this. We will follow up with your store ASAP
Thanks, The FLM Team
I am still waiting to hear from you with regard to the accidental breakage of Olive Oil happened at Food *****s markert Sunward Park Life Style Estate and I was made to pay R140.00 by the manager there know as Earl Homes. I must then tell you that I am disappointed with Food *****s market, you are really dragging your feet in resolving this matter. I was told two weeks ago that someone would call me but up until now no one called. This means that Earl Home was right by saying Food *****s Market Sunward Park is a franchise, they do not follow the rules set by you Food *****s Market Head Office. It is also unfortunate that the same franchise is dragging Food *****s Market's name through mud. This against the laws of the country, you know it. Retailers cannot do as they please and create their own rules, which are against the laws of the country. Please let me know if you cannot resolve this, so that I can then approach other avenue. R140.00 might be small but customers cannot be treated unfairly and be expected to just roll and look the other way. l did not like the treatment I received at Sunward Park and I am still getting the same treatment thus far from Food *****s Market. The arrogance of Food *****s Market Sunward Park and the management there, especially the guy called Earl Homes is appalling.
Regards,
Muvo
I am still waiting to hear from you with regard to the accidental breakage of Olive Oil happened at Food *****s markert Sunward Park Life Style Estate and I was made to pay R140.00 by the manager there know as Earl Homes. I must then tell you that I am disappointed with Food *****s market, you are really dragging your feet in resolving this matter. I was told two weeks ago that someone would call me but up until now no one called. This means that Earl Home was right by saying Food *****s Market Sunward Park is a franchise, they do not follow the rules set by you Food *****s Market Head Office. It is also unfortunate that the same franchise is dragging Food *****s Market's name through mud. This against the laws of the country, you know it. Retailers cannot do as they please and create their own rules, which are against the laws of the country. Please let me know if you cannot resolve this, so that I can then approach other avenue. R140.00 might be small but customers cannot be treated unfairly and be expected to just roll and look the other way. l did not like the treatment I received at Sunward Park and I am still getting the same treatment thus far from Food *****s Market. The arrogance of Food *****s Market Sunward Park and the management there, especially the guy called Earl Homes is appalling.
Regards,
Muvo
I would like to make a follow up on the 24 October 2022. I have been waiting for someone to call me since. It is of importance to me that you resolve this, I feel like I am being ignored by you, The FLM Team.
Regards,
Muvo Nkosi
I would like to make a follow up on the 24 October 2022. I have been waiting for someone to call me since. It is of importance to me that you resolve this, I feel like I am being ignored by you, The FLM Team.
Regards,
Muvo Nkosi