LENASIA FLM IS A NIGHTMARE

On the 19th August 2023, I visited the food *****s in Lenasia only to be 1. Overcharged; 2. Some items were separately charged for a combo; 3. One or two items were not charged for and 4. the worst of all was being charged for an item that was not in my trolley/purchases. This wasted my time and tested my patience to no end, the cashier [Lisa] was on lunch and I could not get any explanation as to how I was subjected to such appalling service . The supervisor indicated upon my questioning that there were 9 [NINE] errors on my till slip. Nevertheless, I was refunded and still requested feedback – then the matter was escalated to the store manager [Oscar] who promised to revert once he had investigated/spoken to the cashier. To this date, I still have not heard from him [30 days later]. This left me wandering if – was the cashier in a hurry to go for lunch which erroneously resulted in these charges and since I had this unsolicited item; are we paying for the staff’s lunch without knowing because we hardly check/itemise our till slips?

‘Out of sight, gone and forgotten’ seems to be the store's mantra

This is not the store I would like to see myself shopping at ever again!