Lack of Service

I visit FLM on a weekly basis. In December I bought a chicken for Christmas day lunch and to my disappointment it was off when we wanted to cook it. I had to throw it away as I could not sit with that stench until such time that I could return it so that was my loss. I buy biltong there often and have a specific request. On a previous occasion I was sent from the kiosk to the butcher department in order to have my requests met. That is not customer service and I raised the issue with the manager. About a month ago I went in there again and was assisted by a young lady at the butchery. She could not provide me with what I needed and I was told to go and collect the biltong myself from the kiosk and return to her to have it prepared. Really????? After raising the issue previously? She referred the matter to the same Manager that \assisted\" me previously and he point blankly refused to help, like she did. Thank you for forcing the issue. I will no longer shop at FLM due to their lack of customer service. Even after speaking to the manager at the till point she recorded my details and said the store manager will contact me. I got tired of waiting."