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Detlef I

1 reviews | Active since May 2012

03 Oct 2022, 11:30

Just another day in GP

Bought biltong at premium price with low grade service. Had to remind person to wear gloves. They laugh when instructed. Piece of bilton I liked was weighed first and then cut the fat off. So I have to pay for the piece of fat I dont like. The cutting machine needs sharpening as the biltong came out in a bunch and not sliced properly. This should be premium service which I did not enjoy.

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Replies (5)
Food Lovers Market
Food Lovers Market's reply03 Oct 2022, 12:43
Official
Hi Detlef, 

We would like to thank you for taking the time to send through your email. 

We sincerely regret the negative experience you have had. Kindly provide us with the store you are referring to in order for us  to escalate this matter onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks The FLM Team 
DI
Detlef I's update03 Oct 2022, 12:51
Reviewer Update
Lyfestyle Centre Beiers-Ysterhout
The man that thought I was joking is Tando.
Food Lovers Market
Food Lovers Market's reply04 Oct 2022, 08:12
Official
Hi Detlef, 

We have escalated this onto the relevant parties and they will be in contact with you and ensure the matter gets resolved. 

Thanks The FLM Team 
DI
Detlef I's update04 Oct 2022, 10:31
Reviewer Update
Thank you Jaqueline for resolving my complaint. I will still support your shop no matter!
Food Lovers Market
Food Lovers Market's reply04 Oct 2022, 12:52
Official
Hi Detlef, 

We are super happy to read that your complaint has been resolved. 

Thanks The FLM Team