RG
Riaan G

1 reviews | Active since Oct 2009

17 Feb 2026, 16:48

Items on till slip I never bought and underweight meat!

I am highly upset get again with the Hilltox branch. Today with their R20 deals I went to buy a few things. On the food *****s website, under HILLFOX I downloaded the newspaper. Upon arriving in the store, some prices changed like the wors instead of 3 for R20, it was 2 for R20. Upon asking the front end lady she said they nit under Hillfox and mentioned another name they fall under! This is in the Hillfox centre!!!

Pork chops 120g came home and weighed them, lowest one 80g!!! And some other also under 100g! (I have photos i took! )

Then I called the store requesting them to chevk cctv footage as stuff I did not buy was loaded and charged on my till slip! The lady I spoke to (my calls are recorded) barely took details and said I must come for a refund. So she knows this happens thats why she barely bothered to take details!

0
Replies (3)
Food Lovers Market
Food Lovers Market's reply19 Feb 2026, 11:52
Official
Dear Riaan,
 
We sincerely regret the negative experience you have had.
 
We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.
 
Thank you once again for bringing this matter to our attention.
 
Thanks, The FLM Team 
RG
Riaan G's update02 Mar 2026, 15:04
Reviewer Update
Awesome customer service. Nobody ever called me back to get details or apologise or anything.

I did however get my refund but still disgusting that we didnt even get a im sorry or anything
Food Lovers Market
Food Lovers Market's reply03 Mar 2026, 09:44
Official
Hi Riaan, 

We do apologize for the delay.

We will follow up with our team 

Thanks, The FLM Team