Injury at food *****s market cornubia.

Item: Food Lovers Market
Rating: 1
Author: Dipika N

My 70 year old mum was injured at Food *****s market cornubia. I have sent numerous mails and calls to the store to the customer care and still no proper resolution

I have been promised by 3 employees of flm that my mum would be compensated for her injury and the time it has taken for her to recover also any medical bills leave or anything that was due to the injury.

I sent 2 slips to flm and not even the total of that was confirmed. They are trying to sweep this under the carpet. No proper response in regards to the safety precautions added to avoid another injury.

I'm getting no response from flm and it's quite frustrating. If I do receive an email it's not even signed by the person sending it.

The people who have promised compensation for the injury was the manager Kenneth, first aid Priya, and another lady who promised to even call and check up on my mum but yet to date has not bothered preya Pillay.

It's shocking to see that the store and people involved do not show any concern and take this matter very lightly

This incident occurred on the. 1st March 2025

Helpful (0)

Replies (6)

Food Lovers Market's replyOfficial

25 Apr 2025, 15:13

Dear Dipika N., We’re genuinely sorry to hear about your mum’s injury and the frustration you’ve experienced with our customer care. Please kindly email us your contact details. Thank you for bringing this to our attention, and we hope to resolve this for you soon. Warm regards, Food *****'s Market

Food Lovers Market's reply25 Apr 2025, 15:13

Official

Dipika N's updateReviewer Update

25 Apr 2025, 21:55

My details have been sent privately. I would appreciate contact and a resolution at the soonest. I have proof of mails that I can send to you to show the lack of interest in this matter/injury

Dipika N's update25 Apr 2025, 21:55

Reviewer Update

My details have been sent privately. I would appreciate contact and a resolution at the soonest. I have proof of mails that I can send to you to show the lack of interest in this matter/injury

Dipika N's updateReviewer Update

29 Apr 2025, 15:43

UPDATE

I have not been contacted yet. Neither any response on mail

Dipika N's update29 Apr 2025, 15:43

Reviewer Update

UPDATE

I have not been contacted yet. Neither any response on mail

Food Lovers Market's replyOfficial

30 Apr 2025, 10:43

Dear Dipika,

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team

Food Lovers Market's reply30 Apr 2025, 10:43

Official

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team

Dipika N's updateReviewer Update

05 May 2025, 10:47

Dear food *****s market

Even though you responded twice on this platform I haven't had any other communication from any employee or customer service in order to have this matter compensated and closed.

I was to be contacted as per your response however that has not happened

It's sad the lack of interest received from management and employees at the CORNUBIA store.

I have received no response and it's very disappointing.

Dipika N's update05 May 2025, 10:47

Reviewer Update

Food Lovers Market's replyOfficial

06 May 2025, 08:07

Dear Dipika,

We do apologize for the delay.

We will follow up with the relevant parties

Thanks, The FLM Team

Food Lovers Market's reply06 May 2025, 08:07

Official

Dear Dipika,

We do apologize for the delay.

We will follow up with the relevant parties

Thanks, The FLM Team