Incredible unprofessional management

And again a bad experience at Food *****s Market Somerset Mall. I was already at the till and just before payment the cashier stopped assisting me and helped another customer by handing out cigarettes. This customer obviously thought that he can pay and held his card on the card machine. So he paid for my goodies instead of his cigarettes. It took the stuff about half an hour to sort out this issue, taking me here, then there, then waiting here again, then ringing my goodies up again and then again and so on. If I would have not waited already for 20 minutes in the queue at the tills I would have maybe just leave all the stuff at the shop and do my buying somewhere else. So I asked for the manager of the market to tell him about this. The coordinator manager came and played or worked with her phone. I explained to her that I am a customer and that I would like to speak to the manager and not with someone who doesn't speak to me but is rather busy with her phone. She told me that he would be on his way. I explained to her that it makes sense to tell me as the customer that I must please be patient and wait a moment as the manager is on the way instead of doing something with her phone. This is so unprofessional. Then came the manager. He was even more a waste of time than all his other colleagues. I am not sure if he listened to me as he could not even look at me or even if he understood me as he could not even discuss this matter with me. At the end he only said the standard words: I apologize. That was it and left. I don't know how Food *****s can employ such unprofessional people in manager positions who have no idea how to treat a customer.