lL
lubandiweni L

1 reviews | Active since Aug 2017

29 Jan 2018, 15:42

Incorrect Pricing on item and manager refused to give me the item at the displayed price

This afternoon I went to shop at food *****s market in Nicolway as I normally do. I picked up a product and thought it was relatively cheap and I was excited to purchase it at the labeled price. When I got to the till the lady informed me that I cannot purchase it at that price and I advised her to call the manager. As I was awaiting the manager, another female manager informed the cashier that I was right and I will get this product at that price they just need to inform the manager of this.

The manager, Cornelius, then informed me that they made a mistake on the pricing "human error" and I cannot purchase it for the labelled price. If there is an error in the price, the supplier cannot insist that the consumer pay a higher price for the goods or services than the one they display.

Cornelius was not apologetic in this regard, and flat out told me I had to leave the item or pay the higher price that he had gone to print.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply30 Jan 2018, 10:11
Official

Thank you for bringing this matter to our attention.

We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.

Kind Regards,

The Food *****s Market Customer Care Team