I would like to lodge a complaint about a horrible service i got last Saturday on the 15th of March at food *****s in sunward lifestyle complex where i madea purchase of R347

I would like to lodge a complaint about a horrible service i got last Saturday on the 15th of March at food *****s in sunward lifestyle complex where i madea purchase of R347.00 where i had requested i do a split payment, R270.00 was swiped from my cardand they seem to have had an issue with their card, i was told the money will reverse back to my account , but i unfortunately cant have mmy groceries so i left with no grocery and no money after the ladies there just gave me attitude and were not even willing to assist further. Money is still mot back in my account and im told i must come with my bank statement and they will send the query to the bank to reverse the money, but im shocked by how they just brushed me off and told me to come back if the money is not revesed, till today the money is not back in my account.