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Akhona M

1 reviews | Active since Aug 2019

18 May 2025, 10:40

I visited Food *****s Market in Parow (China Town) on 17 May 2025 just before 5 PM

I visited Food *****s Market in Parow (China Town) on 17 May 2025 just before 5 PM. According to the operating hours posted at the entrance, the store closes at 6 PM, but they shut the doors at 5:30 PM. While I was still shopping, an announcement was made that the store was closing. I rushed to the tills and asked the cashier why they were closing early. She said they usually close at 5:30 PM because there are typically no customers after that time. I pointed out that this contradicts the posted hours and could mislead customers arriving after 5:30. She insisted the real closing time is 5:30 PM. As I was leaving, I saw several customers outside trying to get in. Security rudely turned them away, stating that the store always closes at 5:30 on Saturdays. One elderly lady was pleading to be let in but was denied. It’s disappointing and misleading for a business to advertise one time but operate by another.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply20 May 2025, 10:06
Official
Dear Akhona, 

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team