Horrible service from supervisors

I am apolod by the behavior of the staff at new market and treatment.. When u guys had the coffee on special new market was out of stock they took my name and number and the amount I wanted... Then I went there last month I took one packet a lady named Jubilee assisted me and told me I already collected 2 and left some note saying my husband will collect but I didn't collect anything they advised they called all customers when they got stock I showed her my phone and there was no calls from the store she was so abrupt and rude and rolling her eyes... I told her I will come back for the other 2 on the 26.04.2026 if I don't collect by then cancel it when I went today she and all her staff are saying I collected the 2...when I told to show me and pull camera footage they made me stand on the side all the tellers where talking in there languages and being horrible then they came back saying the manager who was supposed to come down and see me Jude advised they can't give me the 2 coffees only one... Jubilee then decided to be so rude again at the till roll her eyes and go on with me.... I have proof it was written in the book to collect 2 for today and there behavior is so very rude I paid for the 1 coffee they didn't give me a slip I went there just before 12:04pm this behavior was not acceptable new market staff has no way of treating customers that woman was so rude I want footage of the coffee being purchased