Horrible service at Food *****s Kathu

I am writing this review with sadness and disappointment regarding the recent shopping experience at your store (Kathu branch). I was eager to make my first monthly grocery purchase and take advantage of the store's proximity to my place. 1. Upon arriving at the Butchery section, I wanted to buy the 750g Ribs, but some packages had no price tags. I asked the two ladies who were packing meat, but they directed me to the tills instead. 2. Reluctant to leave my shopping, I continued browsing. At the Butchery, but again I witnessed a customer complaining about a male staff member handling stew without gloves or plastic. 3. The staff member displayed arrogance and used vulgar language in response, even though the customer had already left. I was the next in line to be served. 4. When I questioned the staff member about his bare-handed handling of meat, he responded rudely, insisting I wait for someone else wearing gloves or plastic. 5. Despite the attractive prices and fresh meat, I patiently waited for assistance, eager for a new food experience from Food *****s. 6. After waiting for 10 to 15 minutes, I inquired again, but was told the person who could help me was still busy. 7. Frustrated, I requested to see the manager, and the same staff member claimed he was in charge of the Butchery. 8. I went to the front of the store to seek the store manager's help. He acknowledged the staff member's attitude but failed to address or reprimand him properly, dismissing it as a norm. 9. Instead of resolving the issue, he assured me he would deal with the staff member later, leaving me feeling disrespected and mocked. 10. The staff member continued his rude behaviour, suggesting that if customers didn't want meat, they should speak up. He questioned why I called the store manager and that did I think that I will get some compliments or cash for that 11. Feeling unappreciated and disrespected, I decided to leave and spend my money elsewhere. 12. Despite the inconvenience of distance, I chose to shop at Pick and Pay, where I received better treatment. 13. The most horrible incident was when the same staff member threatened to visit me at my workplace, which was completely unacceptable. 14. Regrettably, I cannot image returning to your store while it is operated by arrogant staff and indifferent managers. Food *****s offers essential stock at great prices, the shopping experience and business image are tarnished by the arrogance and ignorance of staff members and managers.