HORRIBLE SERVICE

I write this complain to express my disappointment with the Malvern Food *****s.

I did a purchase of Friday, 27/02/2026. My card was swiped the first time, and it declined, second time approved. Money went off my account twice, my bank (Standard bank confirmed that only 1 transaction was banked and the second one is pending. Food *****s need to contact their merchant service for assistance for the pending transaction to be reversed.

I have been in the store 5 times, called at least 3 times every day and not a single manager in that store is making an effort to resolve my issue.

A simple process has dragged this long. The amount I've spent driving to Food *****s, making calls is building up and no one will reimburse me my petrol and airtime money.

I cannot even express how frustrated I am at this point. When I called on Tuesday, I was told they are too busy to attend to me because they have the R20 special. Worse customer service ever!!!

To date I am still waiting for my money to be returned to my account.