Horrible Service

I have been shopping at the Hillfox market for years because of the feel and great service I got but on the 10th March 2018; 13:44 pm, I was disgusted and infuriated by your service.

There were two combos for sale, one for R125 which specified 10kg small/medium potatoes and one for R149 which just said 10kg potatoes on the board. I did not want the small potatoes hense I went for the R149 combo, to my surprise when I get to the till the cashier told me I took the wrong potatoes I was supposed to take the 7kg potatoes. We went to the veggies section together to verify this....again I showed her the difference in the description of the two combos when she mentioned that I was supposed to take the 10kg small potatoes not the pack I took as she said it's the most expensive one and can't be part of the combo "it's up to date potatoes" she said. I again mentioned the discrepancy, she said she can't help me and I requested to speak to a manager, she called a gentleman (Abram, a sign writer apparently) who came with a stinking attitude and was very rude, he mentioned that I must read and use my common sense, I can't take expensive UTD potatoes, I can either take the small potatoes or the money for the expensive potatoes will come from the cashier's pocket. I told the cashier that I need to speak to a manager....I talked to another person who wasn't the manager as requested, by the glass windows close to the cashier's side. I was informed to go back to the till (14) and after 10 more minutes someone finally came and I had to relate the issue to yet another person??.

Although I finally got assisted, I feel FLM Hillfox failed me as a client. There seem to be a confusion amongst the staff in terms of complaint escalation, customer service and respect are lacking (the sign writer who was rude and the supervisor who assisted, I went back to the shop to find her and other staff openly discussing about how unbelievable I was to expect to be given expensive potatoes as part of the combo.) My time was wasted for no reason....your staff must be properly trained to avoid confusion when an issue like this arises. If it's an error on the shop/ staff side, sort my issue and argue behind closed doors when you are finished, not in front of me......FLM Fourways is the same distance away, if a service like this persist I will tell all who can listen (I always recruited people to use your shop because of service and great feel) and use a different store!! I opted to complain on their Facebook page, they just asked for my contact number but to date, no one has ever attempted to contact me.....