LM
Lesego M

1 reviews | Active since Jul 2018

21 Jul 2018, 09:54

Harassment at Food *****'s market Jabulani mall

I went to Food *****'s Market on Saturday the 14th of July with my kids to buy a few things, i went inside then realised that i did not have a trolley so i proceeded to turn back to get a trolley that is when i was harassed by the security guard at the entrance. The guy, named Eric told me that i cannot exit at that door so i told him i am going to get the trolley , he then grabbed my kids pushed them to the side saying that if i am getting a trolley i must leave the kids there at the door with him, i said no because i did not feel comfortable leaving my kids with him because he was rude and i did not know him. That is when the guy starting fight me in front of my children and grabbing my bag saying that he wants to check if i stole anything. i had no problem with him search my bag because i knew i had nothing to hide but i did not appreciate how he handled my belongs. This man even made my kids cry. I believe an individual like this should not be employed at your company he is extremely unprofessional and does not represent your brand well. I have reported this incident at the store but nothing has been done about it and i an not happy about that because there is footage of what happened and an investigation needs to be done.... Food *****'s market at Jabulani mall does not respect its customers.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply23 Jul 2018, 09:32
Official

Thank you for bringing this matter to our attention.

We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.

Kind Regards,

The Food *****s Market Customer Care Team