Furious about atrocious service

I usually have a positive experience at Food *****s at Newmarket. However, today I am fuming. I dealt with two different cashiers because I needed to pay for two different trollies full of groceries.

The first cashier, at number 12, was extremely pleasant but failed to listen to me when I repeated more than five times that there was one particular item my mother had decided to leave. She still rang it up.

With the second trolley, I dealt with Zandile and her supervisor. She rang up the same thing incorrectly twice. The supervisor voided it the first time but just left her to make the same mistake a second time. Perhaps she undercharged now for an item. I told Zandile in front of the supervisor that I wanted the pineapples in a packet. They both ignored me. At one point, Zandile handed me a packet with other items and said "thatha". I am not her child. With the last packet, she did not bother packing it but let my mother, who has a walker, struggle to pack it. At the end, Zandile asked me to tell her how many packets she had used to so she could charge me. I told I so not know as I do not work there. She and her supervisor should focus more on work and less on talking about which one of them is from the "better" ethnic group.