FRUSTRATED AND BABY BIRTHDAY IS NOW DISARSTER

I CALL THE STAFF PROBABLY 10 TIMES SINCE THIS MORNING 09h30 AM I WAS TRANSFERRED FROM PILLAR TO POST THEN GET CUT OFF AND i HAVE TO CALL D THEN THEY PUT ME ON HOLD FOR 10 MIN THIS COST ME LOTS OF MONEY TO ENQUIRE ABOUT A PRODUCT ON THE TENTH ATTEMPT IN CALL THE STORE THE SAME HAPPENS BUT AFTER 7 MINS I GET TO SPEAK TO ANDRIES WHOM CALLS HIMSELF THE KITCHEN MANAGER. I ENQUIRED ON VARIOUS CAKES BUT HE DID NOT KNOW WHAT I WAS TALKING ABOUT, AT THIS STAGE I WAS EXTREMELY FRUSTRATED AND ASK TO BE TRANSFERED TO THE STORE MANAGER WHOM ANDRIES REFUSE TO CALL SO I DROPED THE CALL AND CALLED BACK LUCKILY I SPOKE TO THE VERY FRIENDLY MANAGER EDDIE OF THE BUTCHERY THIS MORNING THEN I ASKED FOR HIM. HE THEN SAID HE WILL CALL MIKE THE STORE MANAGER TO CALL ME INSTEAD ANDRIES CALLED ME BACK AND I WAS EVEN MORE FRUSTRATED THIS CALL WAS VERY INCONVEINENT AND WASTED ALOT OF MONEY ON THOSE CALLS I AM EXTREMELY DISAPOINTED AND STILL AFTER ALL THAT TIME AND MONEY SPENT ON CALLS I AM STILL NOT HELPED (I FAIL TO UNDERSTAND_)