CE
Charné Esterhuizen

1 reviews | Active since Dec 2023

13 Dec 2023, 15:47

Fruit *****s Montana, Pretoria

If possible I would not give them a star at all. I made use of the Montana, Pretoria branch. Today I had to take spoiled items back for the 6th time. The previous times I was still tolerant and understanding. But today I was upset and asked the manager Annette to put me on the phone with the owner. The store has a bad reputation in the area and I feel the owner has the right to know it. She refused to call him and gave me money back. I will never use this store again, we do have other options too. It's noticable that it's easy to find a parking spot right infront of the store comparing to a earlier in the year when you had to stand in ques in the shop.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply03 Jan 2024, 09:43
Official
Hi Charne,

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team