Food*****sMarket (Woodlands Mall)

I'm sooooo disappointed at the service we received from Food*****sMarket in Woodlands!! We ordered a mere Burger and we were told that they want to look first if there's someone who can make it. I asked if there's only one person who makes burgers and we were still told they are looking for someone. One lady who was proactive assured us that they will make, the employees know the rules. As if the waiting period wasn't we were then told that they don't have the code for the food we ordered so we need to go to the tills. One of their employees(a trainee) accompanied us to the tills so we could get the code. When we got to the tills, no one was willing to assist us. They all carried on with what they were doing. The poor trainee girl kept running around trying to get us help but they were not assisting her as well. She kept coming back and apologizing. It also pains me that they refusing to help a trainee, how is she supposed to get any experience if the employees who've been there for a while are refusing to help her. They were even telling her that why should they be the ones doing it in front of us... We could hear everything they said and they didn't care that we hear them! Food*****sMarket staff in Woodlands know nothing about customer service!!!