PM
Patrick M

1 reviews | Active since Jul 2012

07 Aug 2023, 19:47

Food *****s Park Meadows selling expired food.

I bought 4 packets of Brussels sprouts from Food *****s Market Park Meadows on the 5th of August 2023. When I got home, I discovered that all the packets had expired on the 3rd of August 2023. I tried to contact Food *****s Customer Care today (Monday 7th August). No one answered the call or returned messages left with reception. Eventually, someone called back from Customer Care. The only thing that I can say about this individual is that she chose the wrong career-definitely not cut out to be a customer care consultant. She said to take a picture and go to the store and be refunded. I asked whom I speak to. Her response was that I could speak to pretty much anyone at the store. I asked if I should speak to the store manager-same answer. Later I received an e-mail from Food *****s. The e-mail described the product as poor quality instead of admitting it was expired. It offered me a replacement and another ‘absolutely free’- I think I will pass as I don’t need any more of their expired goods. In my interaction with Food *****s, they have failed to own the problem of Park Meadows selling expired stock. They have failed even to admit the stock was expired blaming the problem on poor quality. They have offered no solution to the problem, no one apparently is being taken to account for it and nothing apparently being done to ensure that it does not re-occur in the future. I for one will not be patronising any Food Stores going forward as I have no desire to buy expired goods. I will however be reporting the matter to the Health Authorities and am going to preserve the evidence for them.

0
Replies (1)
Food Lovers Market
Food Lovers Market's reply21 Aug 2023, 16:10
Official
Hi Patrick,

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team