TO
Tony O'Neil

1 reviews | Active since Sept 2023

26 May 2024, 16:53

Food *****'s Market - Somerset West

Food *****'s Market Somerset West. We used to always enjoy shopping at your store. Nowadays, it sounds like a nightclub on the Cape Flats. The music is TERRIBLE and extremely loud. The other big problem is your BBQ bacon biltong. We used to shop there for many years and enjoy soft BBQ spiced bacon biltong (it was so delicious!), but all of the sudden, we're getting dried out BBQ bacon biltong. The fat was our favourite but these days one can not eat it as it is rock hard and dried out. We're forced to shop somewhere else now. Family and friends agree. Some went especially to that branch only to buy the BBQ bacon biltong, but had since shopped somewhere else. Some times I visit the biltong station in the hope they would've changed it, but they haven't yet. No one has realised the problem yet. Isn't there someone who could double check on this, like quality control? Please change it back to the way it was. Thank you.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply27 May 2024, 09:50
Official
Dear Tony,

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team