Food *****'s Market / Santam Settlement Signed but Still Not Paid

Title: Food *****'s Market / Santam Settlement Signed but Still Not Paid

Review:

In 8th September 2025, I became ill after consuming expired apple juice purchased from Food *****'s Market Park meadows. The store acknowledged the product was expired, and a claim was lodged.

After more than a year of delays, investigations, medical reports, food lab test and numerous follow-ups, I was finally offered a settlement of R7,000. Although the amount does not fully compensate for my losses and suffering, I accepted the offer because I am 79 years old and wanted the matter concluded and by end of November I will be 80.

I signed the settlement agreement as requested over a month ago. Despite doing everything required of me, payment has still not been received, and no clear explanation has been provided.

It is unacceptable that a pensioner has had to wait more than a year for resolution and is still waiting after signing the settlement documents.

I request:

• Immediate payment of the agreed R7,000 settlement • Written confirmation of the payment date • An explanation for the continued delay

I hope Food *****'s Market and Santam will honour the agreement without any further delays.

Mrs. Manga