SM
Sibusisiwe M

1 reviews | Active since Aug 2025

01 Aug 2025, 16:33

Food *****s market Musgrave center is a disaster!!!

I am appalled and disgusted with Food *****s Market in Musgrave Center. It's my brother's traditional marriage, and I wanted to support him by buying vegetables from what I thought was the best place for fresh produce. However, not only did they sell me vegetables that were not fresh, but they also charged me twice.

When I disputed this with their management, I was told to check with my bank because the money was not reflecting in their accounts. I called my bank and was informed that the transaction went through, and they advised that Food *****s should call their bank to cancel one of the transactions so I could get my money back.

Instead of escalating the issue, the management sent the cashier (Magdaline Pillay) with me to ABSA Bank, making a fool out of me. The bank informed me that they needed the owner's approval to access Food *****s' account, which made sense.

The management at Food *****s knows nothing about customer service. They left me out of pocket during a week that is important to my family, which is incredibly frustrating. If you know what’s good for you, “DO NOT SHOP AT FOOD *****S MUSGRAVE CENTER!" This has been the worst service I have experienced, and I had to make two trips just to fight this issue. I STILL DO NOT HAVE MY MONEY BACK AND I will chase after it ill I have it!!!

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Replies (1)
Food Lovers Market
Food Lovers Market's reply05 Aug 2025, 10:35
Official
Dear Sibusisiwe, 

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team