KK
KESHINI KESHINI.MAHARAJ

1 reviews | Active since Sept 2022

10 Mar 2025, 13:12

Food *****s - Lenasia / Lethal Forces Security Lenasia

Good day, I visited the Food *****s Store in Lenasia on the 06 March and my safety was comprised by a male customer, I was waiting in the line to pay and when it came to my turn I was directed to the first till but I was unable to push my trolley as the customer at till in front of me and on the opposite side was in the way, the customer at till number 2 then screamed at the customer across to move the trolley. I managed to then squeeze myself in but was unable to use the till to place my items so I slowly pushed the trolley at till number 2 so that I could use my till while the customer at till number 2 was busy chit chatting to the cashier.

When I pushed the trolley a little back I was then screamed at and shouted at by the customer, I was told to go back to India, where I come from, apart from these racial slurs I was also subjected to further emotional and verbal abuse of which is extremely sensitive for me to mention. What is find so disturbing is that whilst I was subjected to this abuse, the Security Guard (LETHAL FORCES) stood and watched and did not once intervene, to add further to this the supervisor that was on duty also watched but no-one came to my rescue and nobody apologized to me except for the cashier that assisted me. I was a woman alone at the store and my safety was compromised inside the store and nobody assisted or intervened, I was so shaken and emotionally disturbed because I has to go through incident of abuse and more especially on the day of my birthday. When I got home, I called Food *****s Head Office and explained to them what transpired, 6 calls later and to date no one has come back to me regarding the incident and I have been trying to call Lethal Forces but failed and I cannot get through to anyone at Lethal Forces. The number for Food *****s in Lenasia *** just rings.

0
Replies (2)
Food Lovers Market
Food Lovers Market's reply11 Mar 2025, 13:31
Official
Dear Keshini, 

Thank you for your review. 

Our customer care department will get in touch with you.

Thanks, The FLM Team 
KK
KESHINI KESHINI.MAHARAJ's update13 Mar 2025, 12:54
Reviewer Update
Good day, I was contacted by Conrad assistant manager from Food *****'s immediately after this post, Conrad had a look at the video footage but the video has no sound so he could not confirm what verbally transpired, Conrad then promised to have a meeting with the security guard and the security company and get back to me which never happened.
I sent Conrad a message today requesting and update and received a call later asking what update I am expecting, I found his attitude to me very disturbing because as a manager he became very rude and evasive and asked me what is he supposed to do. I am really shocked that as an assistant manager Conrad does not have any customer skills and does not even give the customer a chance to speak as he keeps interrupting me whilst I was speaking, to me this is extremely rude and indicates that the person is not really interested in listening to what you have to stay. I expect FOOD *****S head office to investigate this matter and provide me with feedback.