SM
Slyvia M

1 reviews | Active since Feb 2017

07 Feb 2017, 09:37

food *****s market stole my parcels.

<p><br /> On the 31st of January 2017 I went to food ***** market in lenasia at trade route to buy vegetables at the entrance I was told to leave my parcels and the security, and that the security will look after it. After buying I forgot about the parcel just as I arrived home I remembered and phone the market. The lady who answered told the phone asked me what kind of parcel it was I told her that it was a dress, two skirts , a scarf and a bra. She told me they found it and it was in their office. I told her that I won't come Saturday as I was attending a funeral. </p> <p> </p> <p>On Monday when I went there I was told that the lady who received the parcel was not at work and she didn't have a cellphone to confirm on where she put the parcels. They then took my particulars and promised to phone me but in vain. On Friday the 3rd I phoned and the lady said she going to check the parcel and asked for my particulars again in which I had to provide them again but a call was never returned again. I had to call again in which this time I was told that somebody left a game parcel and was given both mine and her parcels, in which to my surprise she was never asked the contents of the plastic as I was asked. The lady asked if I wanted to speak to the manager in which I did and when I asked for way forward she said there is nothing that they can do as I lost my parcels and not them.</p> <p> </p> <p>Saturday the 4th of February I went there with the police but they could not come to speak to us. My clothes are with R865 hope this matter will be resolved. </p>

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Replies (2)
Food Lovers Market
Food Lovers Market's reply09 Feb 2017, 13:40
Official

Thank you for bringing this matter to our attention.

We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.

Kind Regards,

The Food *****s Market Customer Care Team

SM
Slyvia M's update22 Feb 2017, 09:18
Reviewer Update

Its been a week ago with no response, and no one has contacted me. So i shall be taking this matter further. as they aslo dont respond to their clients.