Food *****s market staff abuse by customers

Today I was very saddened to witness a customer who had just walked in whilst I was seated close to her bully a staff member at the store. I'm a regular customer who always goes there so I was very appalled when this particular lady threw an entire tantrum when a waiter was trying to serve her, she claimed that she was completely ignored because of the color of her skin. This entire statement hits very close to home because this is a serious issue that not only South Africa but the rest of the entire world is trying to tackle. Retail spaces are always busy and unfortunately they cannot sometimes deal with more they can handle and our responsibility as customers is to try and be patient and have a bit of empathy towards them. This whole incident seemed like a vendetta because I overheard the lady threaten to post this on social media although the store manager was called to try and calm the situation, she even went on to call some of her friends and laugh about this entire ordeal while the staff members were frightened because as we all know there is a terrible phrase that says the "customer is always right".... Tolerating abuse from customers shouldn't be considered right and I urge companies to take further steps in investigating such complaints. People lose their jobs and end up not being able to provide for their families because of a stupid act of unkindness. The waiter was simply trying to serve a customer and unfortunately he felt the wrath. The other staff member a tall lady with glasses on was busy serving two customers. I hope that retail supermarkets will someday improve by protecting their workers when they are simply doing their jobs. If something is wrong call it out but if something is right, give applause where it's due.