LP
Lara P

1 reviews | Active since Nov 2010

11 Nov 2021, 18:30

Food *****s Market South Coast Mall you disappoint again...

Today, Thursday 11/11 I bought R619.35 value of meat, for my mom's birthday party on Saturday. I also bought pork neck to the value of R108.99 for our dinner tonight. (Today is my mom's birthday) I also bought R417.66 worth of veg and condiments for dinner tonight and the party on Saturday. When I got home, I opened the pork neck to prepare it for dinner and immediately noticed a strange sour smell when I took the first layer of cling wrap plastic off. I hoped that I was imaging it and cut the vacuum sealed bag open. The smell was horrible and I immediately knew that the meat was rotten. It is frustrating that there is no best by or sell by date on the packaging. The same applies to the wors that I purchased for Saturday, so who knows if this will be OK. I wanted to buy some cold meats for my guests for Sunday lunch before they leave for home, but noticed that this packaging also didn't have a best by or sell by date. Hence, knowing that I was only going to purchase today (Thursday 11/11) , but planned to use on Sunday (14/11), I thought against it. Just as well! I have plans for tomorrow to clean my house, prepare my sides and bake the cake for my mom's party on Saturday, but now, I have to drive back to the Shelly Beach store tomorrow (22km from my home) to exchange products and fight with staff. What's even more frustrating is that this is not the first time that I have had an issue with this store... if you check my profile, you will see a complaint some years back about fish that was incorrectly advertised as a specified fish cutlet, but upon opening the packaging, I immediately saw that this was incorrectly marked with a cheaper fish cutlet packaged. The Manger at the time, immediately apologized, saying that he saw the incorrectly marked products in the freezer and removed this. But this was only after my complaint, so who knows how many false fish packafes were sold at the time, at premium price..... I also remind FLM, that it is against the consumer act to sell products without a packed on, best before or sell by date. But, as a standard consumer, this should not be my responsibility and, FLM as a large chain store in SA should surely know this. I wonder what will come of this complaint, not so much the rotten meat, but the not marked sell by date products.....

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Replies (1)
Food Lovers Market
Food Lovers Market's reply12 Nov 2021, 13:47
Official
Dear Lara,

Thank you for bringing this matter to our attention. 
We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you. 
 
Kind Regards,
The Food *****s Market Customer Care Team