Food *****s Market Somerset Mall - The customer is NEVER right

The customer is NEVER right at Food *****s Market Somerset mall even if he/she has proof that the store is/was in the wrong - the store manager and other management staff give LITTLE or NOW PRIORITY TO CUSTOMER SATISFACTION!

If there was somewhere better to get fresh fruit and vegetables in bulk in the Somerset West area, FLM won't see me again.

Prices on items (especially those on special) and those at the till OFTEN does not match, so I have learnt (from previous bad experiences) to take photos with my phone and show them at the cashier if there is a difference in prices. This measure does not even help in some cases.

Yesterday was another example, I spent 35 min "haggling" with different staff members about a R7 difference on an item on the shelf vs at the till. While this was happening, another customer at a different till also complained about the same item and I showed him the photos that I had taken to proof the price on the shelf and still the management staff was not willing to admit their mistake and give us the money owed to us.

I had taken photos of the big sign (special) on the shelf as well as of the barcode under the shelf - half a baby melon filled with fruit. On the barcode it only said "half a melon" so the manager kept telling me that it was not the price for the one filled with fruit. Even though the price on and under the shelf was posted with the ones filled with fruit. (Funnily there were no half melons on display anywhere else in the shop) and the whole baby melons were at a totally different price.

Woolworths is expensive yes, but at least they never query a customer who has a complaint, they just apologize, replaces the item immediately and sometimes even give a free item or a discount.

I am still waiting for an apology, wasted a lot of my time, lost my temper, had to finally fill in a form and got the R7 back n the item. Even then , the staff members involved kept repeating that I was wrong. I wonder how many other people paid R7 too much for that item yesterday and if the other customer who complained got his money back.