MM
Mulanga M

1 reviews | Active since Nov 2017

07 Nov 2017, 17:59

Food *****s Market Brackenfell

The worst terrible experience customer service by Aspeneta Michelle I got on Sunday 05 November 2017. I cannot begin to express how rude this lady was to me, as if I was asking for a free food yet I was buying with my money. I simply asked her for a smoothie, what I got was attitude which I did not order, I guess that comes free with the menu. At first I thought it must be one of those days where she might be having a rough day and I over looked it. As she was assisting me I said "you don't have to look so angry or be so angry dear". She aggravatedly to me that she was tired and had a lot of work to do. I asked myself if maybe I'm the one that she should be taking out her bad day on? I simply said you can stop making that smoothie it's okay. She threw away all the fruits back in the fruit bowel and left me like that. I stood there up until a guy by the name of TK came over and I explained to him what was going on. To my surprise TK is the manager and he calls Aspeneta to hear what happened. Hmm he could not seem to handle her himself. TK apologised on her behalf and gave me a free smoothie. As I was on the queue waiting to pay some items which I picked up, I just kept looking back and asking myself is my money going to part of her salary? She seemed to be very happy while serving other customers, what is it that I had done wrong? Can this please be looked in to as it really spoilt my whole day and left me with so many question marks.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply08 Nov 2017, 13:01
Official

Thank you for bringing this matter to our attention.

Please email us at *** and provide us with your contact number as we will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.

Kind Regards,

The Food *****s Market Customer Care Team