FOOD *****S DOESN'T CARE

This is written out of pure frustration after getting NO where with food *****s.

Last year nov my mum tripped and fell with a trolley in the store due to the floor having a hole. It wasnt just a small fall as my mum ended up breaking her wrist.

The way it was handled from that point was wrong. My mum was made to wait in a busy restaurant in pain with just a ice pack placed on hand. No one called an ambulance. The lady from HR was only interested in getting my mum to sign papers. My mum obviously couldn't, the pain was so intense an she broke her right wrist.

My brother who was called had to eventually rush mum off to a hospital. Mum was then told she had to have surgery asap as she could lose that hand.

We ended up paying cash for mum emergency surgery. Food *****s advised us to submit all bills and they would claim from their insurer. Bills mounting as mum needed physio and she in constant pain, we have yet to receive a cent. No one bothered to even check how my mum is doing, not even a get well card.

I get that we are small people in street and not significant to a major corporate like food *****s, but their complete disregard for well being of their customers is disgusting.

We have been tossed between insurer AON and landlord, to be honest thats not out problem.

In the interim we must wait for money while these 2 entities battle out who's to blame.

My mum cannot even go for physio . We have exhausted our money going through all this. Her life has changed, her hand is still not healed and it caused so so so many disruptions in her life and our lives as a family.

I hope this gets noticed , as we are totally and utterly fed up.