Fontinac Promotion dissapointment

Item: Food Lovers Market
Rating: 1
Author: Halima F

I was highly disappointed to be duped into buying groceries valued at over 1k, in order to get stickers for the Wooden chopping boards I wanted from their Fontinac promotion. I called many times, (October, November and January) and asked to have my name put on the "waiting list" for TWO boards. I have now called again and when I asked if I could still get them I was told the promotion had ended. I never once saw stock in store!!! Really disappointed that you haven't fulfilled your "promise'. It is not fair and a bad reflection on your trustworthiness for future promotions.

Helpful (0)

Replies (7)

Food Lovers Market's replyOfficial

24 Mar 2022, 15:06

Hi Halima,

We apologize for the negative experience you had.

Please be advised one of our consultants will contact you regarding your matter.

Thanks
The FLM Team.

Food Lovers Market's reply24 Mar 2022, 15:06

Official

Hi Halima,

We apologize for the negative experience you had.

Please be advised one of our consultants will contact you regarding your matter.

Thanks
The FLM Team.

Halima F's updateReviewer Update

24 Mar 2022, 15:14

WOW, I have been called within 3 hours to arrange that my boards be delivered to my closest branch. Definitely pleased so far.. Thank you

Halima F's update24 Mar 2022, 15:14

Reviewer Update

WOW, I have been called within 3 hours to arrange that my boards be delivered to my closest branch. Definitely pleased so far.. Thank you

Food Lovers Market's replyOfficial

25 Mar 2022, 08:28

Thank you for your feedback.

Thanks - The FLM Team

Food Lovers Market's reply25 Mar 2022, 08:28

Official

Thank you for your feedback.

Thanks - The FLM Team

Halima F's updateReviewer Update

05 Apr 2022, 08:56

Hi.
I have still not heard back from my local branch regarding collecting my cutting boards? Please do have them contact me.
Thank you so much
Kindest
Halima

Halima F's update05 Apr 2022, 08:56

Reviewer Update

Hi.
I have still not heard back from my local branch regarding collecting my cutting boards? Please do have them contact me.
Thank you so much
Kindest
Halima

Food Lovers Market's replyOfficial

05 Apr 2022, 10:16

Hi Halima,

Apologies for the delay, we will have our customer care department follow and contact you.

Thanks - The FLM Team.

Food Lovers Market's reply05 Apr 2022, 10:16

Official

Hi Halima,

Apologies for the delay, we will have our customer care department follow and contact you.

Thanks - The FLM Team.

Halima F's updateReviewer Update

26 Apr 2022, 10:56

20 days later and I still have not had a call. I am assuming you just hope your clients will eventually forget about being mislead on this offer???

Halima F's update26 Apr 2022, 10:56

Reviewer Update

20 days later and I still have not had a call. I am assuming you just hope your clients will eventually forget about being mislead on this offer???

Food Lovers Market's replyOfficial

26 Apr 2022, 15:56

Hi Halima,

Apologies for the delay, we will have our customer care department follow and contact you.

Thanks - The FLM Team.

Food Lovers Market's reply26 Apr 2022, 15:56

Official

Hi Halima,

Apologies for the delay, we will have our customer care department follow and contact you.

Thanks - The FLM Team.