FLM

Well after rating them and posting I got a call from a customer care consultant , I explained the whole story ,after that I asked for a reference ,was told no it's fine they have my number Also offered my email address so they could mail me as to where from here . That was about a week ago so today 18/05/2020 I called customer care again ,explained my story again to another consultant again I asked for a reference number again - none given - seems they want to tire me out hoping I will give up . So off I go to the FLM - make my purchases and take photos ,get to the till -I get charged R11.99 for a 2L FLM cool drink I tell the cashier it's R10.00 she says it went up 2 days ago after showing the till supervisor was I refunded . I know it's only R2.00 but times that by any number . On Friday the cashier swiped my green peppers (R19.99) 5 times - that till supervisor was nice saw the problem and rectified -so everyone always check your slips always