SR
Samantha R

1 reviews | Active since May 2025

07 May 2025, 10:14

False advertising and bad attitude

Tonight 05/05/2025 I went to FLM in East London and got a few specials, more than once this has happened where the specials were not given and the discounts weren’t taken off, before the cashier invoices it for me to pay, I asked her did the special for the coldrinks come off, she said yes, I paid only to see the man packing the bags knock the cashier so I checked my slip, I paid for two plastic packets they only gave me one and the price for the coldrinks were not correct. I told her she then went and scanned in my boyfriends trolley and the pizzas were “selected take home pizzas Assourted ANY 2 FOR R120” she rung them up as their normal price and didn’t give me the discount even then before I paid I asked her did she take the discount off, she said yes. I checked my slip she did not take it off, only then for her to call the supervisor to sort out my coldrinks and sent the man packing the packet to check the pizza special and the coldrink special, the error with the coldrinks were sorted with a lot of backwards and forwards between the staff, and then the supervisor, Her name was Susan… then argued with one of the staff about the sign of the pizzas, the Staff member read what the sign said ASSORTED pizzas which he pointed out on the sign that was standing at the pizza section, Susan went and spoke in an agitated tone saying “well I guess I’ll give it to you at R120 as if she was doing us a favour when in actual fact it was our right or else it’s false advertising. I refuse to go and support the East London branch after this visit, I got my money back. The attitude given off between the cashier and supervisor was uncalled for towards the staff that was actually correct showing what the specials stated.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply08 May 2025, 13:24
Official
Dear Samantha, 

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team