Extremely rude and unprofessional service at Food *****’s Market bakery Morning Glen Sunninghill

I am very disappointed with the service I received at Food *****’s Market.

On 24 March, at around 13:00, I went to the bakery section at Morning Glen I stood there for approximately 10 minutes before receiving any assistance. There was a lady present who looked at me but did not assist, and instead called a male colleague to help me.

When the male staff member came to assist, he immediately had an unacceptable attitude. During our interaction, he told me that he can respond to me however he wants and that I am “not his bro.” I found this extremely disrespectful and unprofessional.

I questioned whether this is how customers are treated, but instead of addressing the issue or apologising, he continued arguing with me. He then said he was “not in the mood” to assist me and called the other lady to help instead.

To make matters worse, neither of them apologised for the incident. The only person who showed any professionalism was the cashier at the till, who apologised after overhearing the situation.

I also requested the name of the staff member involved, but they refused to provide it, which is very concerning.

This experience was unacceptable, and I expect better customer service from Food *****’s Market. No customer should be spoken to in such a disrespectful manner.

Desired resolution: I would like this matter to be investigated, appropriate action to be taken against the staff member involved, and feedback from management on how this will be addressed to prevent it from happening again.