RK
Rickey K

1 reviews | Active since Dec 2023

03 Dec 2023, 09:24

Experience at Food *****s Market, The Reef

Dear Food *****s Market Management,

I hope this email finds you well. I am writing to express my disappointment and concern regarding the recent experience I had at the breakfast buffet in your establishment, Food *****s Market, The Reef.

Upon attending the buffet, I encountered several issues that significantly impacted my overall dining experience. Firstly, the sausages served appeared to be old, lacking the freshness one would expect from a reputable establishment. Additionally, the dessert cake seemed to be past its prime, exhibiting staleness and a lack of quality. I also noticed a deficiency in bread, making it impossible to enjoy a classic toast option.

To exacerbate matters, the bacon provided looked as though it had been boiled, rendering it unappetizing and far from the standard one would anticipate from a breakfast buffet. Furthermore, when seeking clarification from the waiter about the concerns with the food quality, I was informed that all desserts were labeled as bold products, raising doubts about the overall integrity of the items being served.

I find it disheartening that such issues persisted during my visit, and it greatly detracted from the enjoyment of the meal. As a customer, I expected a certain level of quality and freshness that unfortunately was lacking on this occasion. I believe it is crucial for your team to address these concerns promptly to maintain the reputation and trust of your patrons.

In conclusion, based on my recent experience, I would not recommend Food *****s Market, The Reef, to others due to the poor quality of the food and the overall dissatisfaction I encountered during my visit. I trust that you will take this feedback seriously and take the necessary steps to rectify these issues.

Thank you for your attention to this matter.

Sincerely, R Koortzen

0
Replies (1)
Food Lovers Market
Food Lovers Market's reply04 Dec 2023, 09:25
Official
Hi Rickey,
 
We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved. 

Thank you once again for bringing this matter to our attention. 

Thanks, The FLM Team