DOUBLE CHARGING CLIENTS

My wife was double charged for purchasing items. They refused to let her go and treated her like ********. Saying that the card payment did not go through even though we had an sms as proof that the goods were purchased. <br> <br> I then called to speak to the manger and was put on hold for ages and did not get to speak to him or her.<br> <br> How do you conduct business and make people feel like *********? When will I get my money back?<br> Even though it is a small amount. I stand by the principle that you cant treat your customers like that.