KN
Kamal N

1 reviews | Active since Jul 2021

11 Jul 2021, 15:37

Disgusting service

Food *****s Nicolway. I would like to share my experience with you on Sunday 11 July 2021. I popped into to food *****s to get a few things for my Sunday afternoon. I picked a few items. Filled my basket. Got to the till. I was a cash paying customer. I quickly came to find out I wouldn’t be paying cash and I would have to swipe. The reason for this is because my cash was rejected by the cashier. As I paid her my notes. She took the R50 notes but then walked over to the supervisor with the R100. Note. She then came back and told me that they can not accept my money because it is dirty. I said what you mean it’s dirty. She said the machine won’t accept it. She then held it up to the light and rubbed it as tho is was ****. ( really. If I had **** money I wouldn’t be budgeting in food *****s market , I’d be buying German cars ). She then looked at me handed my my R100 note back and stood there. So the fact that my money wasn’t accepted was based on the opinion of the cashier. They did not try put it into the machine then have it be rejected they just decided that it was dirty . I was completely shocked and beside myself. Nothing was done to better my situation. They didn’t call the manager or try put the money through. I had to use my card which I wasn’t happy about because I just transferred all my money out at the atm before going to food *****s. I was lucky to have enough in my card to tap for my bill. This is absolutely disgusting. I was made to feel like a ********.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply14 Jul 2021, 09:48
Official
Dear Kamal,

Thank you for bringing this matter to our attention. 
We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you. 
 
Kind Regards,
The Food *****s Market Customer Care Team