DISGUSTED MANAGEMENT SERVICE !SLIP AND FALL IN YOUR STORE

MY EMAIL SAYS IT ALL

Dear Mr Klink and Head Office,

I refer to the above.

My husband ( Danton Philander ) took a hard fall on a piece a fish skin on the 05th July at 18:45/18:50 in your Tokai Food *****s Market.

You took a picture of this and the piece of fish when it happened and after 10 minutes assisted my husband to get up because this is how hard the fall was.

You advised us to go the Dr which we did the very next morning – we provided you with the report of the Dr. ( which stated he had sprained his wrist and his lower back ) we also provided you with a receipt of the payment made there.

You advised us then that your HR Manager was not in and that you would get back to us by the Friday or Monday ( 6th or 9th July). However, due to you not getting back to me I then called on the Wednesday and spoke to Donna who advised us that you were not in neither was your HR Manager and she promised she would make it her personal mission for someone to get back to us by the next day , which never happened because today I had to call in again to speak to you.

Now not only do I find this unprofessional I think it’s also unacceptable customer service towards a client that hurt himself in your store, due to your negligence he had to use his sick days .

Today when I called Mr Klink was not available and when he gave me a call back he advised that the claim was ‘in progress’ when asked what that meant he said exactly what I mean ‘ in progress’ to me this is not an answer . I need an explanation as to what this means and what the time frames are too.

I have also spoken to my Attorney , so I would like to request the following :

• The picture taken on the day by Mr Klink • The footage of the event happening

I would like to speak to someone that will be able to compensate my husband as the fall has injured his lower back and wrist parts of his body that he uses daily in his profession as a Head Chef , we are not sure what this will mean in the future so he needs to have some sort of coverage if anything should happen to him in future due to this fall , also he had to take sick leave due to your negligence and this must be compensated as well. Compensation and empathy does not come from an insurer it comes from the company , so this is not acceptable. We should’ve been contacted by your HR department long time ago explain to us what your procedure is.

We are not happy at all with the service given to us, had Mr Klink kept an open line of communication between us and not given me the run around I would not have been this dissatisfied.

Kindly contact me iro this matter urgently.

Kind Regards

***nore Philander