UM
Ulrike M

1 reviews | Active since Oct 2022

05 Nov 2022, 15:48

Disappointing!

First time at the new Food ***** in Edgemead. A very exciting expierience is what we expected...

Reality check had an immediate down to earth effect. Staff is already getting inattentive. Nothing new to report... The reason for my complaint is the **** happening at the cashier.

Reduced article are scanned at the normal price. I had 3 article that got refunded after my complaint and I got the money back. The supervisor was annoyed and did not even apologise.

I wonder if there is a ********** strategy behind this business behaviour. It is so common in SA that nobody even bother to check their bills.

Reduced article scan with the normal price and people pay. End of the day the prices might be changed in the system to the reduced price and the total amount of intake over the day now shows a huge plus nobody claims. It does not exist in the books. 1000 articles sold per day, each with an average plus of R2.00 makes a nice R2,000.00 per day into the own pocket, multip**** by 7 days a week equals R14,000 per week. That is R60,000.00 per month. No questions, no trace, no tax, how easy is that!

Don't forget to raise the prices in the morning to make the customers pay your Christmas Bonus.

0
Replies (1)
Food Lovers Market
Food Lovers Market's reply07 Nov 2022, 08:16
Official
Hi Ulrike, 

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team