Defamed, undermined by management denying their own products upon exchange

3. 25.08.2019 I bought a combo for R49 that comes with strawberries, blueberries, pawpaw, bananas and narties. I realized the next day when I opened the strawberries that most of them had fungus underneath. Yesterday, I then, out of respect drove to the store to get an exchange. I was ignored. Instead the lady continued with what she was writing, the guy continued to smoke his twisp in front of me. I then asked the lady if anyone was going to assist me. Then she called the manager who denied clearly that those strawberries are not from their store insisting that I must have bought them elsewhere because they do not stock from Redberry farm. She called 2 ladies and the twisp guy to confirm and they all agreed. I tried to explain that indeed I bought them from them and the till slip was my proof. They all denied. She even called the guy from the floor who packs these strawberries and this guy completely denied these strawberries as theirs. I was now a spectacle with customers looking at this lying ****bag. The guy even denied ever having big strawberries over the weekend. I explained how these were all packed together in one place with small strawberries at the bottom and big ones on top. I wanted to take the small ones but I decided on the big ones and the Riverside were not the only strawberries, there were also other big ones with no sticker on. They denied. I was so humiliated in that store and I left with everyone in the store staring at me.

I kept wondering what kind of a manager does not even know what comes and goes in their store! How does Food*****s employ its people or is it just disrespectful friends of friends! I wonder what kind of operations they run. For that matter, each store recognizes its regular customers and they should even look at the amount of money I spend in that store every week and think if I were to rob them of strawberry figure.

I decided to take the matter further but before doing that, I had to phone the manager yesterday afternoon because I felt so demoralized and disrespected so I wanted to record our conversation because earlier I had no records of them denying their strawberries. I asked her to confirm if she still maintains that the strawberries were not from their store. And indeed she confirmed and even confirmed with this guy that he trusts so much that he cannot lie but the customer CAN and he confirmed that he is sure that they had no such strawberries. In fact the guy even uttered the word that I was lying.

This lady then requested some details on the slip to check and get back to me. I wondered if that was not the first thing she was supposed to do earlier when I was at the store instead of making an exhibition of myself.

A few minutes later she phoned saying that they saw the Redberry strawberries being scanned at the till on their cameras and when I am in the area I must pass by and bring my receipt and they will give me another pack. And that was it. Never mind defaming me and demeaning me in front of customers and staff. Let alone implying and declaring I was lying or making up the story. How can they be so irresponsible putting such a bad mark on my reputation? Showing how much they do not care about me to the extent of smoking infront of me and while looking at the matter that I deem so serious.