Customer Abuse

This is one of a few times whereby I have informed Tokai Food *****s Market management of unsatisfactory service and products which leave much to be desired.

I called Tokai branch on the 23rd, 26th, 29th, 30th March 2021 but to no avail. It seems as if their telephone lines are unmanned as it rings forever without being answered. At least this is what I have experienced when calling the store in the hope of sorting out this matter. Aasiyah your (Till Supervisor) eventually answered when I called on the 31 March at 16h45. I explained to Aasiyah that I had called many times to inform you of the two 7kg pockets of potatoes but to no avail and the reason I could not return the potatoes as I had previously done in the past with mostly meat products is because I was without transport and had Uber’d to the store on the 17th March when I bought the potatoes and other grocery items.

I asked Aasiyah if I could talk to the branch manageress (Raquel) but she said it was okay she will sort out the issue and replace the two pockets of potatoes (Apparently Raquel was not instore at the time). I again mentioned that I do not have transport and she said it was not a problem she will arrange a driver to deliver the two pockets of potatoes as a replacement the following morning. When this did not happen the following morning as promised I was seriously not surprised because once again as in the past Food *****s Market Tokai did not deliver as promised. It was just the same old poor sickening service delivery I had experienced before.

Another bad experiences with, Butcher manager : Rudeness, disrespect, treating me a customer of color differently to a white customer (And I say this because I witnessed how politely and apologetically he treated a white customer and offered the customer an extra pack of chicken for the inconvenience the customer endured compared to the way he treated me). I have to mention this because this was the most terrible experience the worst ever where things got so heated as I stood my ground after the butcher manager refused to take any responsibility whatsoever for the meat packaging which was poorly wrapped and led to the meat falling out of the packaging onto the floor when I removed it from the food *****s carrier bag. I dread the thought of what might have happened had the Store Manageress not stepped in to calm the situation as it spiraled out of control.

Butcher Manager : I returned burgers which I frequently buy but this burgers unfortunately was not well. When I pan fried the first two burgers green gunk oozed out of the burger after which I took photos as proof and put it back into the packaging after it cooled and into the freezer. When I returned the burgers and showed the Butcher Manager the photos of the green gunk which oozed from the burgers. Instead of apologizing to me as he did when he handled the issue with a white customer (which I witnessed) he rather looked at me with disbelief saying this is strange he has never had any complaints of this nature about his burgers. I then reminded him of our previous encounter and of how I witnessed him treating a white customer so apologetically even offering the customer an extra pack of chicken. I then asked him, is it because the other customer is white and I am not. Again zero customer relation professionalism. In fact with our previous encounter I told him he needs to go and do a course on customer relations because he has no idea how to treat a customer of color. Therefore I had no option but to put it down to ******.

I run a business and if any of my staff were to treat a customer of mine in this manner they would be rep-remanded and warned to treat all customers equally. If this were to happen again then this employee will have no place in my company. A company is nothing without its customers. This is my personal view and in no way implies what action another company should or should not take.

I did not bother to share my previous bad experiences with Food *****s Market Tokai on “HELLOPETER” because I thought of it as a waste of my time but not anymore. “ENOUGH IS ENOUGH”. This is a ROTTEN STORY which need to be shared on the “HELLOPETER PLATFORM”.

Something needs to be done about how TOKAI FOOD ***** MARKET treat their customers.