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pieter P

1 reviews | Active since Sept 2011

16 Aug 2023, 11:24

Check Your Slip at Food *****s

Just a warning to all shoppers at Food *****s, check your till slip before you leave the till point. Yesterday I was charged for a ghost item. When called upon, one of the managers told me that Anyone on the floor could have sorted out my problem, which makes me wonder as to why then employ any managers? He did not say what he was about to do, just a short "just wait here". It took about ten minutes for him to find another person and apparently have a look at the CCTV. The cashiers, according to him, works with codes and that is why I was overcharged. This is not acceptable because if she uses these codes only, her training sucks. How do you scan five items and add a sixth without noticing? What does Food *****s do with all the money that they overcharged their customers?

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Replies (2)
Food Lovers Market
Food Lovers Market's reply18 Aug 2023, 08:02
Official
Hello Pieter, Thank you for taking the time to post your review. Please can you kindly forward the store you were at and your contact details to *** We would love the opportunity to contact you about your comment. Thanks, Food *****'s Market
Food Lovers Market
Food Lovers Market's reply21 Aug 2023, 16:24
Official
Hi Pieter,

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team