EA
Eileen Africa-Sylvester

1 reviews | Active since Dec 2019

27 Aug 2025, 11:55

Cellphone Theft - Hotspot

I am very disappointed with my recent experience at Food *****’s Market. This store has clearly become a hotspot for cellphone theft. My phone was ****** while shopping (out of my coat's pocket), and unfortunately, the staff and management were not very helpful or supportive during the incident. There seems to be little to no security in place to prevent such crimes, and no real sense of accountability or assistance once it happens. Shoppers deserve to feel safe and protected, but instead you are left vulnerable and alone to deal with the loss. Food *****’s Market in Somerset West urgently needs to step up their in-store security measures and train staff to handle these situations with care and efficiency. Until then, customers should be aware and extra cautious when visiting Food *****s Somerset West.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply08 Oct 2025, 11:30
Official
Dear Eileen, 

We do apologize for the delay in response.

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team