MR
Mapula R

1 reviews | Active since Mar 2019

09 Jun 2026, 12:56

Cashier shouting at me as a customer

went to food *****s as per usual around 12:30 and bought food. There is normally a till that assist staff members and pensioners and people who have like your 1 item Well the ladies always help me and don’t complain as I work in the building Today when I got there I was shouted at and embarrassed by a till operator telling me I must go to the queue everyone is at work I said ok I will go tomorrow since I’m here can you please assist then from today I will start going to the main queue she went in screaming saying no I won’t help you go to the queue And called another customer asking her if she isn’t also at work I left and went to the queue only to be called again to her till which means there was no one else to assist I was the only one The humiliation ritual I went through as a customer is unacceptable I am a customer and should be addressed with respect just like all other customers When I asked for her name she screamed supervisor you see this girl imagine a whole me 33 year old being addressed like that no no no

0
Replies (2)
Food Lovers Market
Food Lovers Market's reply10 Jun 2026, 10:26
Official
Dear Mapula, 

We sincerely regret the negative experience you have had.

We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team 
MR
Mapula R's update26 Aug 2026, 12:18
Reviewer Update
And since you said you are investigating no feedback was ever provided back to me as the complaint